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The 5th annual Metering, Billing, CRM/CIS America takes place in San Diego, California 24-26 March 2004. The combination of instructor-led training workshops, focused pre-conference seminars and the multi-track programme makes this the ultimate utilities educational exchange forum for 2004.

The programme will focus on how utilities can utilise next-gen technologies to enhance revenues. Highlights include over 100 industry-elite speakers; a key-note address from Chairman William Keese of the California Energy Commission; Compos Mentis Live!; a round-table discussion encompassing Mike Shames, Consumer Advocate of UCAN, Irene Stilling, Executive Director of San Diego Regional Energy Office and Jeff Nahigan, Senior Economist of JBS Energy. A number of additional industry-leading events will be co-located with Metering, Billing and CRM/CIS America:

  • 23 March 2004 Training Workshops:
    • Demand Response Pricing Products – hosted by Utilipoint
    • Segmenting the Utility Billing Market – hosted by Utilipoint
    • Cost Justifying a Revenue Recovery Program – hosted by Arnett Consulting
    • How to Establish a Successful Revenue Recovery Program – hosted by Arnett Consulting
  • 24-25 March 2004 The Peak Load Management Alliance (PLMA) annual Spring Meeting
  • 24-26 March 2004 Exhibition: Input from the industry’s principal manufacturers is available in dedicated exhibit hours that do not compete with the conference sessions.
  • 24 March 2004 Executive Workshop: The Future of IT and Customer Care at Utilities: In this executive workshop, presented by Warren B. Causey, Ltd., top-ranked industry professionals and futurists will examine how CIS/CRM has been caught up in the changing paradigms of the industry as a whole.
  • 20 – 27 March 2004 Tour: The first international AMR Technical Study tour to the USA will precede Metering, Billing, CRM/CIS America 2004. It includes site visits to some of the largest sites in the United States. Utilities, consultants and vendors will demonstrate the fundamentals of and give in-depth knowledge and comprehensive information about AMR projects. Extended services beyond AMR compliant with or supported by AMR technology, such as customer billing, appliance monitoring, energy management, and home security monitoring will also be looked at.

Effective metering, energy management and CIS technologies are vital if the industry is to control future demand, minimise risk, increase customer satisfaction and loyalty, lower the cost of customer service and grow revenues. Metering, Billing, CRM/CIS America remains the definitive platform for discussion in this diverse and dynamic industry.

Registration and program information can be found at