San Francisco Public Utilities Commission implements billing and customer care solution


Todd Rydstrom,
Assistant General
Manager and CFO,
San Francisco, CA, U.S.A. — (METERING.COM) — August 12, 2009 – The San Francisco Public Utilities Commission (SFPUC), a department of the City and County of San Francisco that provides water, wastewater and municipal power services to San Francisco, has implemented Oracle® Utilities Customer Care and Billing solution.

The solution, which replaces a legacy customer information system (CIS), is being used by the SFPUC to provide billing services to more than 172,000 water and wastewater customers, and to assist the company in its initiative to improve customer service, expand customer choice and streamline revenue management functions.

With the software, the SFPUC benefits from operational efficiency improvements due to automated process capabilities, tighter data integration and tracking of work orders and customer case management. The solution also will enable the SFPUC to streamline revenue management by consolidating billing and collection for services such as power and other miscellaneous utility billing processes currently managed by other systems.    

“Prior to our implementation of Customer Care and Billing the SFPUC was using a 20-year-old legacy CIS system that was not equipped to meet our future needs,” commented Todd Rydstrom, SFPUC assistant general manager and chief financial officer. “Oracle provides us with a functionally robust and highly flexible solution capable of providing a complete view of customer data, streamlining billing processes and enabling more responsive customer service.”