SMUD signs multi-year billing agreement


Sacramento Municipal Utility District (SMUD) has signed a multi-year agreement with Alliance Data Systems Corp. for the provision of bill print and mail services, and electronic bill presentment and payment processing for its 560,000 commercial and residential electricity customers.

The utility expects to improve operational efficiencies by streamlining the payment processing services and bill print and mail processes, all of which impact on the total customer experience.