SoCalGas progresses with advanced meter upgrade


Patrick Lee,
Senior VP
Customer Service,
Innovation and
Business Strategy,
Los Angeles, CA, U.S.A. — (METERING.COM) — June 10, 2013

In the seven months following the launch of its system-wide upgrade of natural gas meters, Southern California Gas Co. (SoCalGas) has successfully installed more than a quarter million advanced meters for customers in five counties, the company has reported.

In all, SoCalGas plans to upgrade six million natural gas meters through 2017, adding a small communication device to customer meters on a carefully planned schedule throughout its service territory.

“We are pleased by the effective introduction and smooth progress of the advanced meter project, the largest capital project in SoCalGas history,” said Patrick Lee, senior vice president of customer service, innovation and business strategy and chief environmental compliance officer at SoCalGas. “We expect advanced meter technology will enhance customer service and safety, increase energy conservation, and improve our operational efficiencies.”

Since initiating advanced meter installations in southeast Los Angeles County in October 2012, SoCalGas has moved steadily forward and expects to be installing in several service regions by the end of 2013, including metro Los Angeles, and Kern, Riverside, San Bernardino, Tulare and Ventura counties. Throughout the process, SoCalGas customers and communities have been informed by frequent mailings, notices and emails, notifying them several weeks before installations begin. In addition, specially trained SoCalGas outreach teams have engaged civic groups and local leaders, communicating benefits, features and community installation schedules. SoCalGas is also working closely with local community-based organizations to help customers learn about the project.

The new advanced meter device turns on for a fraction of a second a day – a total of less than two minutes a year – to securely and safely send natural gas usage data from a customer’s home or business to SoCalGas customer centers.  Shortly after the advanced meter is installed, customers go live and SoCalGas make the usage information available for the customer to view online the next business day.

SoCalGas has a 20,000-mile area service territory covering central and Southern California, from Fresno County to the Mexican border.