Texas utility enhances customer service


Bill Dollar,
City Manager,
Garland, TX, U.S.A. — (METERING.COM) — November 9, 2007 – The third largest municipal utility in Texas, the multi-service utility of The City of Garland, has successfully implemented Ventyx’s latest and most advanced customer information system/billing solution, Customer Suite. Ventyx™ is a private software provider to the utility industry.

The City of Garland’s Customer Service Department manages the billing and setup of services for the city’s electric utility, as well as its water and wastewater treatment services and solid waste and recycling services, for both residential and commercial needs. In order to meet the growing needs of each of these departments and offer best-in-class customer service, Garland chose to replace an outdated CIS and billing system with a comprehensive customer management system.  Garland chose the Ventyx solution suite in a competitive bid process over offerings from other leading enterprise software vendors.

“We chose Ventyx because the company had the right combination of technology, functionality and ease of use to elevate our users to the highest level of customer service available in the industry,” said Bill Dollar, city manager for Garland. “We have been pleased with the results so far, and based on our successful go-live feel that the Ventyx solutions will provide a long-range platform for our future business initiatives.”

Ventyx recently announced general availability of its customer information system (CIS)/billing solution, Customer Suite 4.1. The new release delivers improved data security and increased flexibility in charge calculations, billing and service order management.

“Customer Suite 4.1 continues Ventyx’s strong progress in delivering innovative solutions to utilities’ complex business problems,” said Ventyx Chief Technology Office Steve Carpenter. “Today’s challenging energy market and increasing customer demands require customer management solutions which enable flexible rate calculations based on a diverse set of variables, as well as efficient billing and service order management – all while ensuring customers’ personal information is protected from theft. Our latest release of Customer Suite meets all of these critical needs. As a result, we expect that it will add to our market leadership demonstrated by the more than 100 utilities already utilizing our CIS solution.”

Customer Suite 4.1 includes numerous key enhancements to the charge calculation, billing and service order generation processes, as well as improvements to the user interface.