Trinidad and Tobago Electricity Commission improves customer service


Port of Spain, Trinidad & Tobago — (METERING.COM) — July 3, 2008 – Trinidad & Tobago Electricity Commission has awarded a contract to Milsoft Utility Solutions, a supplier of software solutions to the utility industry, to deploy the DisSPatch® Outage Management System (OMS) and the PORCHE interactive voice response (IVR) system to provide efficiencies in the restoration process and increase customer service.

Trinidad and Tobago is a twin island republic located in the southern Caribbean, just off the coast of Venezuela. In concert with ongoing field services work, data is being gathered to support the DisSPatch OMS. DisSPatch will provide rapid and accurate predictions on likely device failures based on customer reported trouble, AMR/AMI, and SCADA technologies. The utility will receive immediate notification of interruptions to electricity service in any specific area; the entire process is designed to facilitate faster restoration.

The IVR system will not only handle routine outage calls, but also the very large call volumes associated with outage reporting, helping to ensure that customers don’t get a busy signal. In addition, status updates of known outages are made available to consumers via the IVR system.

The Trinidad & Tobago Electricity Commission serves more than 384,000 domestic, commercial and industrial customers in five regional divisions, with the responsibility of managing the supply of power and energy to all of the Republic of Trinidad & Tobago.