Los Angeles, CA, USA (METERING.COM) — August 8, 2006 – The heatwave in California in the second half of July resulted in a five-fold increase in the number of calls from customers to Southern California Edison’s (SCE) call centers, up from an average 25,000 to 30,000 calls per week to over 150,000.
Bill Bryan, SCE vice president of business development, speaking at a media meeting, said that it was important to get feedback from customers as well as from the ethnic media. “We are continually seeking ways to improve our storm response procedures,” said Bryan, commenting that consumers were “not out of the woods yet.”
To date some 1.2 million SCE customers have been affected by the heatwave, which led to a record peak demand in energy consumption.
In praising the ethnic media for their provision of information to customers Bryan said that there is a need to continue to give information to consumers about conservation and safety tips.
During the meeting Bryan also reiterated SCE’s pledge of delivery to its customers, noting that the utility is aggressively marketing its conservation programs including smart metering.