Applied technology in the world of service delivery


Conference: Metering, Billing, CRM/CIS Africa 2005
Location: Cape Town, South Africa
Presenter: Fred Claasens
Abstract: In this paper Claassens gives an in-depth discussion of modern communication streams and their compatibilty with service delivery models used in utility enivronments. In particular he highlights areas such as metered consumer services, bsuiness aspects, meter management, consumer service requirements, account management and vendor/asset management.