Conference: Metering Africa 2001
Location: Accra, Ghana
Presenter: Benson Muriithi
Abstract: In this paper Muriithi presents a comprehensive overview of Kenya Power and Lighting Company’s billing system, both from development through till delivery.  In particular he focusses on a KPLC background, billing challenges, old billing activities, business process reengineering, organizational structure, commercial cycle management, existing challenges and future considerations.