Conference Program Day 1
Monday March 23, 2009

Session 1.3.2

Billing / CIS America:  Connecting with the customer
Chairman: Dave Elve, Vice President & Principal Consultant, Enspiria Solutions, GA

15h30 – 16h00

Meter data from cradle to grave, do you know where your data is?
Dale Pennington, Managing Director, UtiliWorks Consulting, NY

16h00 – 16h30

Preventing smart meter rot: five principles for increasing customer involvement in smart meter services
Roy Cammarano, Principal, Customer Performance Gourp, NV 

16h30 – 17h00

Upgrading and migrating your CIS
Ron Hewlett , Customer Services Manager, ONCOR, TX

(Presentation not available – For further information please contact the web manager: natasha.johnson@spintelligent.com