Conference Program Day 1
Monday March 23, 2009

Session 1.4.2

Water Meter Summit: Contemporary developments and execution
Chairman: Don Schlenger, Principal, Cognyst Consulting, NJ*

15h30 – 16h00

AMI and self-service – a “win-win” solution for Ann Arbor and its customers
Wendy Welser, Manager, Customer Service Center, City of Ann Arbor, MI

16h00 – 16h30

Making a big impact with AMR: City of Falls Church case study
Mary Ann Burke, Director, Customer Service, City of Falls Church, VA

16h30 – 17h00

Village of Wellington: citywide AMR rollout for improved customer service
Tom Amburgey, CIO, Village of Wellington, FL
Allen Carr, Director Worldwide Sales, Tropos Networks, CA