Conference Program Day 1
Monday April 21, 2008

Session 1.3.1

Billing / CIS America: Data
Chairman: Michael Wiebe, Principal, MW Consulting, FL

14h00 – 14h30

Residential demand-side management: overcoming key technology challenges to giving customers more control over their electricity usage
Adrian Tuck, CEO, Tendril, CO

14h30 – 15h00

Customer and call center data presentment tools used at PPL
Michele Pierzga, Business Consultant, PPL Electric Utilities, PA