Conference Program Day 2
Tuesday April 22, 2008

 Session 2.3.1

Billing / CIS America: Customer service
Chairman: John McLean, Senior Consultant, Oracle, NJ

09h30 – 10h00

Avista Energy’s Demand Response program
Bruce Folsom, Senior Manager, Demand Side Management, Avista Energy, WA

10h00 – 10h30

The four dimensions of motivating demand response: how to sell to the end-user
Peter C. Honebein, Ph.D, Principal, Customer Performance Group, NV
Roy F. Cammarano, Principal, Customer Performance Group, NV