Conference Program Day 2
Tuesday March 24, 2009

Session 2.4.2

Water Meter Summit: Water metering for the 21st century
Chairman: John Sala, Marketing Director, FieldNet Systems, Neptune Technology Group, PA

11h00 – 11h30

Streamlining AMR for improved customer service and future applications
Kerry Shelby, Deputy Executive Director, Florida Keys Aqueduct Authority, FL

11h30 – 12h00

Effectively managing change in customer care and billing for water utilities
Will Ross, Computer Services Manager, IT Division, Miami-Dade Water & Sewer Department, FL

12h00 – 12h30

Just add IT: more data is more value for customers
Charles Kiely, Assistant General Manager, DC Water & Sewer Authority, DC