eBilling for utilites: Solving the adoption challenges of electronic bill presentment and payment


Conference: Metering, Billing, CRM/CIS America 2005
Location: Las Vegas, Nevada
Presenter: Garin Toren
Abstract: In this paper Toren outlines the progressive efforts to implement, on a broad spectrum, E-billing presentation and payment methods. Toren goes into topics such as EBPP adoption, bill presentation and payment via e-mail, case studies, objectives, customer feedback and recommendations for those wishing to implement an E-billing system.