Electrical commercial business road map: billing and customer managment in Spain


Conference: Metering, Billing, CRM/CIS Europe 2005.
Location: Barcelona
Presenter: Jose Ramon Lezameta
Abstract: In this paper Lezameta offers an overview of effective billing and customer management by using his experience with IBERDROLA as a case study. In particular he focuses on the Spanish metering systems, commercial interfaces, data quality and integrity, concluding with closing comments.