Eskom online vending pilot lessons learnt


Conference: Metering, Billing, CRM/CIS Africa 2005
Location: Cape Town, South Africa
Presenter: Kevin Venketiah
Abstract: In this paper Venketiah discusses Eskom’s, the national energy provider in South Africa, efforts in introducing a vending pilot project and the resulting outcomes and the lessons learnt from the project. In particular he outlines current vending climate, the vending process, offline vending issues, key change drivers, pilot objectives, system architecture, pilot requirements, results and impressions and intentions.