Friday May 11, 2007 – Conference
Billing/CIS America 

TRACK 3.4 

The customer: Best practices

Chairman: Sylvia Arnold, Director, CPS Energy, TX, USA 

11:00 – 11:30 am
Trends in electricity customer switching activity in Texas: The value of switching from the customer’s perspective

Fiona Taylor, Senior Vice President, FirstData, New Zealand
11:30 – 12:00 pm
An integrated solution

Ogilvie Gericke, Director of Information Systems, City of Corpus Christi, TX, USA
12:00 – 12:30 pm
Best practices in business continuity

Diane Harris, Business Assurance Principal, Southern Company, AL
1:00 – 1:30 pm
Integrating energy efficiency via online customer service applications

Richard Huntley, VP Sales and Business Development, Nexus Energy, MA, USA