Future Shock: What did restructuring uncover? What will the next industry upheavel bring?


Conference: Metering, Billing, CRM/CIS America 2005
Location: Las Vegas, Nevada
Presenter: Eric Cody
Abstract: In this paper Cody takes a retrospective look at the corporate and business climate of the utilities and energy industry. CThe paper covers: market trends, restructuring expectations, then and now comparisons, billing and payment issues and the model for change that he recommends all industry members should undertake.