Getting customer buy-in for prepayment

Conference: Metering, Billing, CRM/CIS Africa 2006
Location: Cape Town, South Africa
Presenter: Roland Govender
Abstract: In this paper Govender discusses the effort to get customers to buy into the prepayment initiative. Using his experience at Syntell Govender outlines not only what Syntell do in terms of prepayment metering but also what they have learnt and implemented in Cape Town, Madlebe, Johannesburg and Kannaland.