Going beyond AMR: Using AMR as a customer service tool – it’s not just for eliminating meter readers anymore


Conference: Metering, Billing, CRM/CIS America 2005
Location: Las Vegas, Nevada
Presenter: Marisa Miralles
Abstract: With so many technological advances in AMR today, these technologies are going beyond meter reading. This paper discusses the ways that AMR can be used to improve customer service therefore increasing revenue and decreasing call volume to provide more efficient customer service.