How an Italian company uses LODESTAR to integrate multiple systems into one customer care and billing solution


Conference: Metering, Billing, CRM/CIS Europe 2005.
Location: Barcelona
Presenter: Andrea Angelucci
Abstract: In this paper Angelucci offers a microcosm analysis of multiple system integration into a unified customer care solution. In particular she focusses on LODESTAR, LODESTAR processes and solutions, customer concern, the solution of choice and its implementation and conclusions derived from the project.