Conference: Metering, Billing, CRM/CIS America 2005
Location: Las Vegas, Nevada
Presenter: Tim Smith, PhD
Abstract: In this paper Smith gives a historical breakdown and progression of the metering, billing and CRM business. In particular Smith focuses on pre-2004 events and the coming of AMR with particular reference to technical advancements and altering sentiments that have lead to new oppurtunities and new emergences in this field.