Conference: Metering, Billing, CRM/CIS Americas 2003
Location: Chicago, Illinois
Presenter: Leon Henderson
Abstract: In this paper Henderson outlines the LCRA’s approach to providing value-added services and efficient models of practice to its customer service. In particular he focusses on Transmission Services, Water services, Community Services, TEXASWISE, reporting options, the ability to track and manage electric usage and the provision of service via a secure internet site.