Managing and optimizing large customer supply contracts in a deregulated market

Conference: Metering, Billing, CRM/CIS America 2006
Location: Atlanta, Georgia
Presenter: Luigi Borrelli
Abstract: In this paper Borrelli show how through the integration of informaiton technology and the harnessing of business resources utilities can optimise large customer contracts in deregulated areas, case studying succes at Enel, and how IT supports many of the ongoing challenges.