Metering, Billing/CRM Africa: Conference Program 2007


Metering, Billing/CRM Africa

International Prepayment Week/ South African Prepayment Week

28 May – 31 May, 2007

To access the Conference Papers for SAPIC and ESCO Africa please click this link

(Please register as a user on the ESI Africa site and enter access code – For any further queries please contact Claire Volkwyn –

Conference Program Day 1

Tuesday 29 May 2007

Advanced metering workshop
Howard Scott, Managing Partner, Cognyst Consulting, USA

Conference Program Day 2

Wednesday 30 May 2007

09h15 – 09h30    
Keynote address:
Honourable Minister Ms Buyelwa Sonjica, Minister of Minerals and Energy, South Africa

09h30 – 10h00   
The role of the regulator in the transformation of the energy sector in Africa: Perspectives of the African Forum for Utility Regulators (AFUR)
Smunda S Mokoena, Chairperson of African Forum for Utility Regulators (AFUR), South Africa

10h00 – 11h00    
Panel discussion: How are utilities, government and the industry planning Africa’s energy mix?
Moderator: Mutima Sakrini Herman, Secretary-General of UPDEA, Côte d ‘ Ivoire

  • Smunda S Mokoena, Chief Executive Officer, National Energy Regulator of South Africa (NERSA), South Africa
  • Lawrence Musuba, Co-ordination Centre Manager, Southern African Power Pool (SAPP), Zimbabwe
  • Leslie Rencontre, Director of Electricity, Utility Services, City of Cape Town, South Africa
  • Brian Stratham, Secretariat General, South African National Energy Association, South Africa
  • Sandy  Tickodri-Togboa, Chairman of the Board, Uganda Electricity Generation Co. Ltd, Uganda
  • Fabrice Essono, Energy and Power System Industry Analyst, Frost & Sullivan, South Africa
Beyond prepayment: The second wave of prepayment
Chairman: Brian Mokgele, Retail Stream Lead & Prepayment Ops Sponsor, Eskom, South Africa
12h30 – 13h00   
Prepayment electricity metering – the Nigerian approach
Uzoma Achinanya, Market Operator, Power Holding Company of Nigeria, Nigeria 
12h00 – 12h30
Free-payment meters as a tool for water demand management in Johannesburg
Kathy Eales, Programme Manager, Infrastructure and Services Dept, City of Johannesburg
13h00 – 13h30   
Improvement of customer relations through prepayment
Zwannda Ramadwa, Customer Support Service Manager, City of Cape Town Electricity Service, South Africa 

Beyond prepayment
Chairman: Hoosain Essop, Vending Manager, City of Cape Town, South Africa

14h30 – 15h00   
Progress, success and challenges on Operation Gcin’amanzi in Soweto
Nico Singh, Prepayment Manager, Johannesburg Water, South Africa  
15h00 – 15h30   
Prepayment water meter as a revenue enhancement tool
Francois Olivier, Co-ordinator: Mogale City Water Loss and Deficit Reduction Programme, South African Institute of Civil Engineers (SAICE), South Africa
15h30 – 16h00   
Postpaid metering & billing challenges and perspectives in Rwanda
Muyange Yves, Commercial Director, Electrogaz, Rwanda
The Moroccan experience
Imad Barrakad, Head of Division Services, Partnership and Commercial Support, ONE, Morocco

Conference Program Day 3

Thursday 31 May 2007

Metering systems: making it all work
Chairman: Howard Scott, Managing Director, Cognyst Consulting, USA

09h00 – 09h30   
The ideal wireless solutions for AMM
Olivier Beaujard, VP Business Development, Wavecom, France

09h30 – 10h00   
Experience of JSC PSC , St. Petersburg, Russia

Alexander Merkulov, General Director, Petroelectrobyt, St Petersburg , Russia
10h00 – 10h30    
Budgetary constraints of municipalities 
Andre Kruger, Internal and External Partnerships, ABSA Bank, South Africa
Metering schemes and customer service
Chairman: Don Taylor, Chairman, STS Association, South Africa
11h30 – 12h00   
How Northern Ireland Electricity improved its network operations to respond to widespread outages during periods of severe weather conditions
Michael Skelton, Centralised Emergency Response Operation Manager, Northern Ireland Electricity, Ireland
12h00 – 12h30   
Communication strategies for rural smart meters
Roland Hill, Chief Engineer, Circuit Breaker Industries, South Africa 
12h30 – 13h00    
Eskom online vending status
Brian Mokgele, Retail Stream Lead & Prepayment Operations Sponsor, Eskom, South Africa
13h00 – 13h30   
Automatic metering and target management and control
Craig Adamson, Commercial Director, EN-R-G, South Africa 
 Billing and customer services
Chairman: Jonathan Spencer Jones, editor, Smart Energy International, South Africa 
14h30 – 15h00    
Ever Shifting IT and business landscapes How to keep up?
Jon Pratten, Head of Information Technology, Three Valley Water, UK

Lesotho’s  Electricity experience in curbing losses
Mrs Keketso Thulo, Customer Manager, Lesotho electricity Corporation, Lesotho
15h30 – 16h00    
Multi-utility billing and vending systems
Hoosain Essop, Vending Manager, City of Cape Town, South Africa

16h15 – 16h45   

General closing session: Summary and conclusions regarding African Utility Week sessions:
Moderator: Charles Kadalie, Manager:Public Lighting, City of Cape Town, South Africa
  • Report back on UPDEA colloquiums – Paul Johnson, convenor of the UPDEA study committee for standardisation and head of interim secretariat for AFSEC, Africa / Brian Mokgele, Retail Stream Lead & Prepayment Ops Sponsor, Eskom, South Africa
  • Metering, Billing/CRM Africa – Nicholas McDiarmid, Editor, ESI Africa
  • Southern African Power Industry Convention– Deon Louw, Regional General Manager, EDI Holdings, South Africa
  • ESCO Africa – Barry Bredenkamp, Acting General Operations Manager, National Energy Efficiency Agency, South Africa