Metering, Billing/CRM India: Conference Program 2007


 Metering, Billing/ CRM India

16 October – 18 October, 2007 

 Conference Program Day 1

Tuesday 16 October 2007 

Prepayment metering for revenue expansion and enhancement
The nuts and bolts of prepayment
Chairman: Piyush Goyal, Head of Corporate Commercial and Regulatory Affairs, NDPL, India

09h00 – 09h30
Experience with large – scale rollout of keypad prepayment metering in UK
Kaushik Ghosh, Managing Director, PRI, UK

09h30 – 10h00
Prepayment for emerging markets: The case for South Africa
Dirk Byker, Manager Electrical Department, City of Tshwane, South Africa

10h00 – 10h30
Prepayment case study: Project Operation Gcin’Amanzi in Soweto, Johannesburg
Nico Singh, Prepayment Manager, Johannesburg Water, South Africa

Opportunities for the Indian utilities landscape
Chairman: Dr. R.Venkatesh, General Manager, Crompton & Greaves Ltd, India

11h00 – 11h30
North Delhi Power Limited (NDPL) prepayment metering pilot
NDPL is the first power utility in India to introduce prepaid metering. The company has launched a pilot project and is organising road shows to make people aware of the new system.
Sunil Bhattar, Manager, North Delhi Power Limited (NDPL), India

11h30 – 12h00
Transition from electricity post paid system to prepayment: From consumer to customer
Prashant Sharma, Prepayment Manager, Secure Meters, India

12h00 – 13h00
Panel discussion: Legal and regulatory hurdles in introducing prepayment metering technology

Moderator: Piyush Goyal, Head of Corporate Commercial and Regulatory Affairs, (NDPL), India


  • Madhusudan Kadloor, Joint Director, Central Power Research Institute (CPRI), India
  • Shri Nagtilak, Chief Engineer AMR, Maharashtra Distribution Company, India
  • Prof. Mukhtar Ahmad, Department of Electrical engineering,AMU Aligarh, India
  • Debashish Mitra, Prepayment Manager, North Delhi Power Limited, (NDPL), India

14h00 – 14h30
Energy Demand Response Systems
Sumit Goel, General Manager, KLG Systel, India

Metering standards and regulations in India
15h00 – 18h00
Workshop leader: N. Murugesan, Engineering Officer, CPRI, India
Identifying and defining standards and protocols for Indian utilities, topics that will be covered include:

  • Present status in India
  • Difficulties faced by Indian utilities
  • Regulatory bodies in India and the challenge to create an industry-wide standard
  • Need for interoperability and comparison of major metering protocols
  • Features and adoption of IEC 62056 (DLMS/COSEM) protocols for Indian utilities
  • Availability of Test, Development and Certification facility for Communication Protocol (IEC 62056) in India

The workshop also includes the following presentations:

Conference Program Day 2

Wednesday 17 October 2007 

CONFERENCE: Keynote address and general session
Chairman: Arup Ghosh, Chief Operating Officer, North Delhi Power Limited (NDPL)

09h00 – 09h30
Keynote and welcome address: Metering trends in India
Jayant Srinivas Kawale, Joint Secretary of Distribution, Ministry of Power, India

09h30 – 10h00
Present Trends in Metering of Electrical Energy in Indian Power Sector – A Perspective
Prof. Awadesh Kumar Singh, Director, Electrical Research and Development Association (ERDA), India

10h00 – 10h30
Update on metering activities in the context of the Accelerated Power Development and Reform
Programme (APDRP)

Rakesh Chander Dhup, General Manager, National Thermal Power Corporation (NTPC), India

Metering technologies: AMR and remote meter reading
Chairman: Rajesh Kapur, Electronics Engineer, WinAMR, India

11h00 – 11h30
Advanced energy and revenue management system
Dr.Pukhraj Singh, General Manager R&D, EMCO, India

11h30 – 12h00
Automatic Meter Reading – State of the art and future trends
V. Shivakumar, Engineering Officer, CPRI, India

12h00 – 12h30
Maximizing the benefits of AMR for theft detection through data analytics
Rajesh M. Bansal, Chief of Metering, BSES Delhi, India

12h30 – 13h00
Teridian presentation:20 years of metering innovations
Kourosh Boutarabi, Director of Marketing, Teridian Semiconductors, USA

Metering technologies: Advanced metering and AMI
Chairman: M. Surender Reddy, Managing Director, Analogics Tech, India

14h00 – 14h30
Case study: Implementation of AMR solutions at NDPL
B.N. Prasanna, Manager AMR, North Delhi Power Limited (NDPL), India

Conference Program Day 3

Thursday 18 October 2007 

Chairman: Sumit Goel, General Manager, KLG Systel, India

09h00 – 09h30
Billing and CRM as a management tool for utilities including SAAS (software as a service)
Dr. M.V. Krishna Rao, Director, Global Energy Consulting Engineers, India

09h30 – 10h00
Metering service provider concepts – Outsourcing the complete value chain of meter procurement, maintenance, reading and more
Durga Prasad, Associate Vice President, Utility Practice, Enzen Global Solutions, India

10h00 – 10h30
Evolution of billing systems: On-site billing

  • Efficiency of handheld terminals
  • Cash management and security
  • Customer acceptance
  • Process of re-engineering

M. Surendar Reddy, Senior Operations Manager and Senior Representative, Andhra Pradesh Central Power
Distribution Company Limited (APCPDCL), India

Revenue protection
Chairman: Nico Singh, Johannesburg Water, South Africa

11h00 – 11h30
Overview of the extent of non-technical losses in India and possible solutions using the latest technologies
Rakesh Chander Dhup, General Manger, National Thermal Power Corporation (NTPC), India

11h30 – 12h00
Commercial loss reduction through innovative metering solutions
Arindam Ghosh, Manager, KPMG Advisory Services, India

12h00 – 12h30
Revenue Protection: The South African Experience
Dirk Byker, President, South African Revenue Protection Association (SARPA), South Africa

12h30 – 13h00
Revenue protection through good installation practices and maintenance
G.K. Panchal, Group Technical Advisor, Datagen Power Systems, India

Public-private partnerships and other business models: Advanced metering and customer service
Chairman: Adhip Pal Chaudhuri, Manager, Infosys, India

14h00 – 14h30
PPP experience in Malaysia: Managing a water utility under a regulated environment
Faizal Othman, General Manager, Ranhill Utilities Berhad, Malaysia

14h30 – 15h00
Evaluating public-private partnerships in India

  • Examining the options
  • Concession potential (BOO, BOT)
  • Funding agencies and utility revenue collection – criteria

Ashish Kanna, Financial Analyst, South Asia Sustainable Development, The World Bank, India

15h30 – 16h15
Think tank session: Enterprise-wide IT systems in effective utility management

Moderator: Dr M.V. Krishna Rao, Director, Global Energy Consulting Engineers, India


  • Pradeep Murthy, Practice Leader, Utilities, Suntec, India
  • Vangaveti Vinayak, General Manager, Satyam Computer Services Ltd., India
  • Deepak Konnur, Senior Managing Consultant, Energy & Utilities, IBM, India
  • Navaneethakrishnan Murugesan, Engineering Officer, CPRI 

16h15 – 17h00
Closing session: How a transparent pricing and regulatory framework can enhance the public image of utility services

  • Overview of the tariff structure in India
  • Complex tariff design – the metering implications
  • Regulatory frameworks

Moderator: Ravi Shankar, Director, Lanco Electric Utility, India


  • Arindam Ghosh, KPMG, India
  • Prof. Awadesh Kumar Singh, Director, Electrical Research and Development Association (ERDA), India
  • K.C. Gupta, Chief Engineer, Jaipur Distribution Company
  • Rajendra Kachroo, Head Operations & Maintenance, BSES Delhi, India