Metering, Billing/CRM Latin America

 19 September – 21 September, 2007

 Conference Program Day 1

Wednesday 19 September 2007

09h00 – 10h30
Pre-conference workshop: Electronic bill presentment

Leader: Mike Wright, CEO, Striata, South Africa 

Secure Email Billing: Dramatically Improving Your “Customer Interaction Experience”

  • Research
  • Example
  • eBilling value proposition
  • Driving adoption
  • CPS Energy case study
  • Demo’s
  • Adoption techniques
  • Additional considerations

11h00 – 11h30
The challenges and success of implementing e-billing at AES Eletropaulo
Ricardo Nogueira, Revenue Management Manager, AES Eletropaulo, Brazil

11h30 – 12h00
Wrap-up and questions
Mike Wright, Chief Executive Officer, Striata, South Africa

 General opening session: Overview of metering developments in the Latin American region
Moderator: Cyro Vicente Boccuzzi, Consultant, Brazil

13h00 – 13h10
Welcome address
Jose Henrique Bertoni, Technical Services Director, AES Eletropaulo, Brazil

13h10 – 14h00
Panel discussion: Overview of metering developments in Latin America and the direction the industry is taking

Panelists:

  • Jose Henrique Bertoni, Technical Services Director, AES Eletropaulo, Brazil
  • Paulo Ricardo Bombassaro, Engineering and Networks Planning Manager, CPFL Energia, Brazil
  • Newton Luis de Oliveira Caseri, Distribution Engineering Superintendent, Bandeirante Energia, Brazil
  • Kátia Repsold, Customer Service Director, Grupo Gas Natural, Brazil
  • Luiz Fernando Arruda, Assistant to the Director, CEMIG, Brazil
Strategic and regulatory issues for metering, billing and CRM
Chairman: Carlos Alberto Calixto Mattar, Assessor, ANEEL, Brazil

14h00 – 14h30
The main challenges of externalizing metering systems
Ricardo Vidinich, Commercial Regulation Superintendent, ANEEL, Brazil

14h30 – 15h00
Regulation of the billing and commensuration system (SMF) – Rights and obligations of free market consumers
André Luiz Preite Cruz, Market Specialist, ABRACE, Brazil

Meter tests and standards
Chairman: Jeferson Marcondes, Metering Manager, Bandeirante Energia – Energias do Brasil, Brazil

15h30 – 16h00
Ethics in the inspection and control of meters
Raimundo Alves de Rezende, General Quality Manager,  Dimel, INMETRO, Brazil

16h00 – 16h30
Open standards, componentization and SOA (Software Orientated Architecture) – The key for the evolution and creation of a new generation of commercial management systems
Sindo Vasquez Dias, Billing Manager, CPqD Telecom & IT Campinas, Brazil

16h30 – 17h00
Development of the first mobile calibration laboratory for residential and commercial gas meters in Latin America
Ovídio Bessa Leite Neto, Gas Technology Department Manager, Grupo Gas Natural, Brazil

Conference Program Day 2

Thursday 20 September 2007

Decisions: Metering for the future
Chairman: Jeff Valadez, Director Regional, America Latina y Caribe, SPL / Oracle, Utility Solutions, Colombia

09h00 – 09h30
Electronic metering, the first step to the future!
Emerson de Souza, Itron Inc, Sales Manager for Residential Meters, Brazil

09h30 – 10h00
Why COELBA chooses electronic metering?
Jorge Manuel, Engineer, COELBA, Brazil

10h00 – 10h30
Maximizing grid efficiency with today’s software
Jo-Anne Ruhl, Vice-President Global Business Planning, ORACLE Utilities, Brazil

Remote metering trends
Chairman: Jose de Abreu, Manager, CCEE, Brazil

11h00 – 11h30
Low orbit satellite communications as a viable alternative for remote metering and control
Juan Andres Antoniuk Buchtik, Technology Manager, Edantech, Brazil

11h30 – 12h00
Remote metering for submetering: Technologies tested in Brazil
Osvaldo Barbosa de Oliveira Junior, Application Engineer, Actaris, Brazil

12h00 – 12h30
A proposal for the standardization of remote metering systems in Brazil
Jorge Venâncio, Master Engineer, COMGAS, Brazil

Strategies and technologies for advanced metering, AMR and AMI
Chairman: Sérgio Ricardo Tenório de Siqueira Zimmerle, Assistant to the Technical Director, COPERGAS, Brazil

13h30 – 14h00
AMI – an integral component for the utility of the future in Brazil
Peter Everton da Rosa, International Account Manager, Elster, Brazil

14h00 – 14h30
Smart metering progress in the UK

Fabio Toledo, R&D Project Manager, EDF, France

14h30 – 15h00
Meter communications: What makes sense
Otavio Silva, Territory Sales Manager, Wavecom, Brazil

15h00 – 15h30
Smart grid: Eletropaulo’s project
Paulo Roberto dos Santos, Metering Manager, AES Eletropaulo, Brazil

Billing and customer relationship management
Chairman: Jorge Manuel, Commercial Planning Manager, COELBA, Brazil

16h00 – 16h30
CHESF’s experiences in metering and billing management systems
Daniel Porto Carreiro Paes de Lira, Supervisor of Metering Systems, Companhia Hidroelétrica do São Francisco, Brazil

16h30 – 17h00
On site billing mobile systems implementation
Roberto Azevedo de Vasconcelos Melo, Executive Director, CABTEC, Brazil 

17h00 – 17h30
The Genesis project
Ivar Pettersson, Executive Vice President-Shared Services, AES Eletropaulo, Brazil

17h30 – 18h00
How metering improves customer relationships and small business initiatives
Zwannda Ramadwa, Head of Customer Support Services, RED1, South Africa

 Conference Program Day 3

Friday 21 September 2007 

08h30 – 10h00
Workshop: Winning strategies for loss reduction and revenue collection enhancement

Various strategies have been defined and implemented with the objective of reducing commercial losses and enhancing revenue collection, but many of these fail on their results, frustrating executives and stakeholders who keep asking: What is the winning strategy? In reality there is no one winning strategy, but rather a multitude of winning strategies specific for each concession area that when integrated, will achieve their goal.

This workshop will show you how to understand the behavior of consumers in the concession area through processes, technologies and specialists together in an intelligence center, to identify a distinct winning strategy for each consumer group. Analysis of the reasons for losses, recurrent patterns, non-payment profiles, demand response patterns, socio-economic characteristics and loss densities help to define the best practices in each group, that together with methodologies and technologies to optimize the existing resources will bring the greatest possible economic return through loss reduction and revenue collection enhancement.

Presented by: Denis Maia, Chief Executive Officer, Choice, Brazil

Systems to reduce commercial losses
Chairman: Denis Maia, Chief Executive Officer, Choice, Brazil

10h30 – 11h00
Intelligent artificial load for testing electricity meters in situ
Ernâni Paluszkiewicz, Electrical Engineer, CEEE, Brazil

11h00 – 11h30
Management of energy rental – an alternative to discipline the market
Mônica Jucá, Chief of Special Projects, COELCE, Brazil

11h30 – 12h00
Revenue security
Ronaldo Ferreira de Sousa, Executive Director, Senergy, Brazil, and Bruno Lambertucci Araújo Alberto, Marketing Manager, Brazil

12h00 – 12h30
Metering management of non-revenue water
Silvio Catani Filho, Latin America Marketing Manager, Water & Heat Division, Actaris, Brazil

Assuring utility revenue through advanced metering, AMR and AMI
Chairman: Bruno Agra Kleinau, Metering Manager, CELPE, Brazil

13h30 – 14h00
Revenue protection, AMI and smart grid: an integrated vision
Guilherme Spina, Director General, V2 Telecom, Brazil

14h00 – 14h30
Development of a 3-phase meter to reduce fraud in an AMR system
Reynaldo Sigilião, Electrical Engineer, R&D, AMPLA, Brazil

14h30 – 15h00
COELCE’s AMR loss reduction control program
Paulo Henrique Almeida Cavalcante, Corporate Clients Losses Manager, COELCE, Brazil

15h00 – 15h30
CELPE’s real time system: How AMR can help to anticipate decisions, combat commercial losses and protect revenue
Leonardo Bezerra, Electrical System Analyst, CELPE, Brazil

Revenue protection case studies
Chairman: Bruno Golebiovski, Integrated Projects Manager, AMPLA, Brazil

16h00 – 16h30
Reduction of losses focussed on the poorer communities
Wagner Pimenta, Fiscalization Manager, AES Sul Distribuidora Gaúcha de Energia S/A, Brazil

16h30 – 17h00
How the Intelligence Center has decreased losses at CELB
Marcos Aurélio Madureira da Silva, Director, Sistema Cataguazes-Leopoldina, CELB, Brazil, and José Ricardo Félix, Manager of Losses Reduction, SAELPA and CELB, Brazil

17h00 – 17h30
Case study: Combatting losses with AMR on low voltage power lines
Gerusa Fernandes Lobo Nogueira, Electric System Analyst – Metering, CELPE, Brazil

Closing discussion: Strategies to be implemented for revenue enhancement and energy management
Moderator: Mariano Michael Bergman, Marketing Manager, Actaris Ltda, Brazil

17h30 – 18h00
Panelists:

  • Ricardo J. Caratti, Regional Management, ENARGAS, Argentina
  • Jose Henrique Bertoni, Technical Services Director, AES Eletropaulo, Brazil
  • Edson da Costa Bortoni, Professor, Itajubá Federal University, Brazil
  • João Bonat Jr, Metering Manager, COPEL, Brazil
  • Alexandre Maiotto, Vice-President, Synapsis, Brazil
  • Antonio Cardoso, Building Automation Manager, Nansen SA Instrumentos de Precisão, Brazil
  • Ricardo Reis Chahin, Water Conservation Program Coordinator, SABESP, Brazil