Mobile Data and Back Office Automation


Conference: Metering, Billing, CRM/CIS Americas 2003
Location: Chicago, Illinois
Presenter: Shelly Mesik
Abstract: In this paper Mesik presents the proliferation of mobile data and back office automation and how breaks down barriers in order to achieve efficient data utilization. In particular she focusses on mobile data, business case savings, benefit realization, best in class, change management, communication plan, training approach, business readiness, pilot and roll-out, technical accomplishments, measures of success and lessons learned.