New proposal to billing/customer care project implementation – implementing replacements in mission critical applications


Conference: Metering, Billing, CRM/CIS Latin America 2003
Location: Sao Paolo, Brazil
Presenter: Rute Constantinov Martins
Abstract: In this paper Martins delivers a thorough breakdown of new customer care projects. Martines outlines requirements, problems, servicing, technical aspects and stretegies as common factors to be considered and methodically thought out before implementing new strategies.