Outsourced Billing & Best Practice Techniques to Enhance Customer Satisfaction


Conference: Metering, Billing, CRM/CIS Americas 2003
Location: Chicago, Illinois
Presenter: Brian McFaden
Abstract: In this paper McFaden offers methods and practices to enhance best practice and outsourced billing for increased customer satisfaction. In particular he focusses on market overview, utilities voice, why outsource, billing best practice, comprehensive billing quality process, extensive reporting and control and forecasts.