Pre-conference workshop 1 BB: e-Mail Bill Presentment & Payment 101


Conference: Metering, Billing, CRM/CIS America 2006
Location: Atlanta, Georgia
Presenter: Garin Toren
Abstract: Electronic billing has been a ‘hot topic’ in the utility sector for the past few years. Unfortunatly adoption rates have been anaemic at best. Fewer than 7% of the average utilitites customers have adopted this service, out of these – less than half have agrees to paper turn-off. And, the promised reduction in contact centre calls has certainly not materialized. Yet as of January 2006, over 80% of all Americans are accessing the internet / their email on a regular basis. This workshop demonstrates the necessary understanding of secure email bill presentment & payment strategies that result in significant eBilling adoption and paper turnoff.