Conference: Metering, Billing, CRM/CIS Africa 2003
Location: Cairo, Egypt
Presenter: Natisatu Ali
Abstract: In this paper Ali uses prepayment implementation as a model of case study for across-the-board prepayment initiatives. In it Ali discusses how important a role various aspects play in implementing such a system, among them Ali includes marketing, customer relation, servicing, staffing and specific historical context.

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