Revenue management and control – ECG’s experience


Conference: Metering, Billing, CRM/CIS Africa 2004
Location: Abuja, Nigeria
Presenter: Emmanuel Awinto
Abstract: In this paper Awinto describes ECG’s experience in protecting revenue and controlling turnover rate, specifically Awinto focusses on the revenue management process, receipting and quality control whilst expanding onto broader topics such as implementing post-update reports and revenue management production models.