Smart Metering – Meeting the Key Customer Challenges on the Road Ahead


Doug Currie

Speaker: Doug Currie
Position: Manager – Central Metering and P&C Services
Company: Hydro One Networks
Country: Canada

Hydro One Networks’ will provide an overview of its Smart Meter Project that is currently underway to deploy smart meters to all of its 1.3 million customers.  Focus will be on the methods Hydro One utilized to communicate with its customers during the fist phase of the project. 

Details will be shared on the results of an independent survey that was carried out with a sample of those customers that received smart meters as part of Hydro One’s Community Rollout Pilot.  The lesson learned from the survey will be highlighted and Hydro One’s steps to address the key challenges for customer communications going forward to ensure the success of the project will be outlined.

Doug Currie is a Professional Engineer with more than 16 years in the Transmission and Distribution utility industry. 

He joined Ontario Hydro in 1991 as a Field Protection and Control Engineer and has steadily progressed through positions of increasing responsibility in Ontario Hydro Services Company and Hydro One Network Services, to his present position as Manager – Central Metering and P&C Services with Hydro One Networks which he has occupied since 2002. 

Doug is responsible for managing Hydro One’s 1.3 million revenue meters and for delivering electric meter verification and sealing services through Hydro One’s ISO registered and Measurement Canada accredited meter and relay shop.  In addition, Doug also leads a progressive meter data acquisition services group and a dynamic, responsive protection and control technical services team. 

Extensively involved in consultations with the Independent Electricity System Operator, Measurement Canada and the Canadian Electricity Association’s Metering Task Group, Doug works with these groups to drive improvements in the standards and regulations for electricity metering in Canada.  Doug earned a Bachelor of Engineering degree in Electrical Engineering from Lakehead University in Thunder Bay, Ontario. 

Hydro One owns and operates Ontario’s 28,400 kilometer high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 122,000 kilometer low-voltage distribution system that serves about 1.3 million end-use customers and smaller municipal utilities in the province.  Hydro One’s assets are valued at $12 billion and are spread across a service territory of more than 640,000 square kilometers.  Hydro One is wholly owned by the Province of Ontario.