Strengthening relationships and increasing value added to businesses


Conference: Metering, Billing, CRM/CIS Australia and New Zealand 2005.
Location: Melbourne
Presenter: Stuart Moulder
Abstract: EECA’s program engages senior executives in energy management and works with them at a strategic level, through a proactive, account managed partnering approach leading to sustained results and continued improvement. The program addressesaccountabilities for energy, metering, report systems, bill payment, demand management, supplier relationships etc. It is providing EECA with great insights into business needs, while at the same time delivering customers with immediate value. The paper includes a case study on application of the program and an organisation with energy savings of $500,000 p.a.
Benefits to EECA include:
• Developing and maintaining relationships with decision makers;
• Better understanding business needs;
• Delivering real value to businesses that drives through to their bottom line;
• Improved business energy efficiency leading to improved customer satisfaction;
• Meeting shareholder requirements in energy conservation.