Conference: Metering, Billing, CRM/CIS Africa 2006
Location: Cape Town, South Africa
Presenter: John Burdett
Abstract: In this paper Burdett outlines new economic and CRM based models that maximise ROI and lower business overheads. In particular Burdett highlights the need for new systems, time of oppurtunity, benefits, absolute involvement, learning from your peers, the importance of understand, using the given resources, control and working from raw data.