The benefits of business process outsourcing


Conference: Metering, Billing, CRM/CIS America 2005
Location: Las Vegas, Nevada
Presenter: Kay Fuhrman
Abstract: In this paper Fuhramn outlines the intricacies of outsourcing for utilities. In particular, she focusses on the reasoning involved in outsourcing, CIS implementation, reducing risk, reducing customer risk, hightening customer satisfaction, increasing agility and optimising performance.