The outsourcing of revenue cycle management: Progress in the Nigeria experience


Conference: Metering, Billing, CRM/CIS Africa 2003
Location: Cairo, Egypt
Presenter: Engr. U.D. Achinanya
Abstract: In this paper the outsourcing of revenue cycle management is discussed, with focus placed on the implementation of such a system in Nigeria involving NEPA. Focus points in the paper include contracting, contract requirements, implementation, skills transfer, technical enhancement and non-technical losses.