The outsourcing of the management of metering and billing services of the Nigerian electricity industry

Conference: Metering, Billing, CRM/CIS Africa 2006
Location: Cape Town, South Africa
Presenter: Uzoma  D. Achinanya
Abstract: In this paper Achinanya outlines how the management of utilities has been outsourced, and uses his experiences in Nigeria as effective evidence and later case studies. In particular he focusses on topics such as the Nigerian electricity industry, its RCM initiative, impacts on the RCM project, recent developments in this area, that more needs to be done and finally the MBM projects now being put in place.