Thursday May 10, 2007 – Conference: Billing/CIS America

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Thursday May 10, 2007 – Conference
Billing/CIS America 

TRACK 3.2 

The customer: Meter to cash

Chairman: Glen MacRill, Vice President, North America, Sales and Services, LODESTAR, MA, USA

3:00 – 3:30 pm
Case Study: SAWS revenue protection best practices

Moises Espinosa, Revenue Protection Investigator, San Antonio Water Systems (SAWS), TX, USA and Alan
Williams, Manager Customer Service, San Antonio Water Systems (SAWS), TX, USA
3:30 – 4:00 pm
Case study: SRP’s prepaid electricity program

Carolyn Johnson, Operations Manager, Salt River Project (SRP), AZ, USA
4:00 – 4:30 pm
Bryan Texas Utilities chooses pre-paid metering as an option for its customers

Shawndra Green, Distribution Engineer and John Connor, Customer Service, Billing Department, Bryans Texas Utilities, TX, USA
4:30 – 5:00 pm
Case Study: Tucson Water’s AMR program

Cheryl Avila, Metering Services Superintendent, Tucson Water- Metering Services, AZ, USA