Conference: Metering, Billing, CRM/CIS Africa 2005
Location: Cape Town, South Africa
Presenter: Kaela Kennedy Siame
Abstract: In this paper Siame presents the teaching and education streams made available to African utilites wishing to educate their staff. In particular she focusses on the notion of concise and comprehensive training, competence levels, general benefits of employee and employer training, the way forward and the challenge facing educators and training facilities in the Africa.