Trends in utility bill presentment and payment


Conference: Metering, Billing, CRM/CIS America 2006
Location: Atlanta, Georgia
Presenter: Dennis Smith
Abstract: The menu of billing options offered by North America’s electric and gas utilities continues to expand as these energy providers seek out more cost-effective ways to serve customers. At the same time, they provide the services necessary to meet customer demand. This session provides new 2005 benchmarking data, case study examples and trends analysis from Chartwells latest survey on bill presentment and payment in the industry. THis paper covers out what billing options utilities offer their customers, what steps are taken to move customer to alternative billing channels, and which onces are more successful.