Using sms for customer faced utility applications


Conference: Metering, Billing, CRM/CIS Africa 2005
Location: Cape Town, South Africa
Presenter: Rory Florence
Abstract: In this paper Florence presents the notion of handling utility metering and reading on a broadbased cellular network through instant text messages. He begins by displaying various text-messaging stats and then applies the communication to self-meter read and outage management with effective illustration.