Utilities, customers and SMS


Conference: Metering, Billing, CRM/CIS Middle East 2005
Location: Dubai, UAE
Presenter: Rudi Leitner
Abstract: In this paper Leitner combines live demonstation with presentation as he discusses his breakthough text message service ESP for utilities. In particular he recounts the numerous pro’s of having and cellphone and in turn the exponential effect it has on service, loyalty, company image, cost and accuracy.