Vending and customer relation management


Conference: Metering, Billing, CRM/CIS Africa 2005
Location: Cape Town, South Africa
Presenter: Deon van Rooi
Abstract: In this paper van Rooi details customer relation management and vending at Eskom, the national provider of electricity in South Africa. He goes on to comment and offer insight into areas such as STS, functions of the KMC, the process and relevant security issues.