Metering America

Water Meter Summit

March 7 – 10, 2010

Pre-Conference Workshop

Sunday March 7, 2010

Session 0.2.1

Pre-Conference Workshop II: AMI for water – a comprehensive review
Session leader: Don Schlenger, Vice President, RW Beck, MA

12h30 – 14h00

Through a collaborative approach, the session leaders will draw perspectives from a variety of utilities that have or are in the process of AMR programs. They will observe new case studies of AMR selection and implementation to provide practical insight into how utilities are currently applying the principles and tools of AMR that are available.

14h30 – 16h00

In addition to following the RFP task outline, examine new ways that AMI may be used more effectively in pilot programs designed for conservation efforts, enabling the water utilities to better manage and control leakage, and to potentially be alerted to the serious concerns implied by backflow.

Smart Sessions

Session 1.6.3

Utility only session – technology choice discussion
Moderator: Steve Davis, Vice President, Malcolm Pirnie, CA

07h30 – 08h50

Speakers:
Darron Poulsen, Customer Service Officer, Cucamonga Valley Water District, CA
Dave Wallenstein, Associate Engineer, EBMUD, CA

Moderated by an independent consultant, water utilities are given the opportunity to discuss their technology choices, what has worked and where there can be improvements.

Conference Program Day 1

Monday March 8, 2010

Session 1.0.1

General: Opening / Keynote
Chairman: Philip Mezey, Senior Vice President & Chief Operating Officer, Itron, WA

09h00 – 09h15

Welcome address
Mike Smith, General Manager and Vice President, North America, Spintelligent, CA

09h15 – 09h30

Chairman’s comments
Philip Mezey, Senior Vice President & Chief Operating Officer, Itron, WA

09h30 – 10h00

Utility keynote: Putting the customer first – where does technology meets the customer
Anne Shen Smith, Senior Vice President, Customer Services, SDG&E, CA

10h00 – 10h30

Plenary address: Smart grid investments in California
Dr. Nancy Ryan, Commissioner, California Public Utilities Commission, CA

10h30 – 10h45

Metering America Excellence Awards
Celebrating another year of industry excellence, the Metering, Billing/MDM America organizers are proud to announce the ‘Metering America Excellence Awards’ for 2010. The program will recognize industry leaders who have made outstanding contributions to the utilities sector in North America over the past 12 months. 

Session 1.4.1

Driving value out of your AMI investment
Chairman: Paul Lekan, Marketing Director, Aclara, PA

13h30 – 14h00

Smart metering: why it is time in water
Mary Ann Dickinson, President & CEO, Alliance for Water Efficiency, IL

14h00 – 14h30

How AMI can enhance your revenue protection program
David Akin, Compliance & Metering Manager, City of San Diego, CA

14h30 – 15h00

Re-engineering customer service practices with AMI
Don Schlenger, Vice President, RW Beck, MA & Rob Thiemann, Kansas City Water Services Department, MO

Session 1.4.2

Sustainable resources | Sustainable operations
Chairman: Ian McLeod, Marketing Director, Master Meter, TX

15h30 – 16h00

Leveraging city assets for AMI
Tom Amburgey, CIO, City of Wellington, FL

16h00 – 16h30

Monitoring customer usage patterns to drive conservation
Ian MacLeod, VP Marketing, Master Meter, TX

16h30 – 17h00

Customer management – doing more with less
Darron Poulsen, Customer Service Officer, Cucamonga Valley Water District, CA

Conference Program Day 2

Tuesday March 9, 2010

Smart Sessions

Session 2.5.3

Vendor shoot-out session
Moderator: Steve Davis, Vice President, Malcolm Pirnie, CA

07h30 – 08h50

Speakers:

  • Paul Lekan, Marketing Director, Aclara, PA
  • Ian McLeod, Marketing Director, Master Meter, TX
  • John Sala, Director of Marketing, Neptune, PA
  • Tim Eskew, Vice President, Corporate Communications, Elster Solutions, NC

Moderated by an independent consultant, a selection of water meter vendors will be allowed the opportunity to discuss their solutions and take questions from the audience.

Session 2.4.1

Standards and the regulatory environment
Chairman: John Sala, Director of Marketing, Neptune, PA

09h00 – 09h30

Standardization of a fast-growing field: water metering and AMI
Andrew Chastain-Howley, Director, Miya Group, TX

09h30 – 10h00

AMI Water Metering
Wendy Welser, Customer Service Manager, City of Ann Arbor, MI

10h00 – 10h30

What’s in California today could be coming to you tomorrow
Chris Brown, Executive Director, California Urban Water Conservation Council, CA

Session 2.4.2

Establishing AMI’s value proposition to the customer
Chairman:Tim Eskew, Vice President, Corporate Communications, Elster Solutions, NC

11h00 – 11h30

AMI – its not just for meter reading anymore
Marc Lippert, Customer Service Manager, Lake Arrowhead CSD, CA

11h30 – 12h00

Giving the customers the right tools: playing the “green” angle
Dave Wallenstein, Associate Engineer, EBMUD, CA

12h00 – 12h30

Using an AMI system to improve operational efficiency and resource management
Rodney Johnson, Meter Operations Manager, Detroit Water & Sewerage Department, MI

(Presentation not available due to copy right restrictions

Session 2.0.1

Joint closing session – where technology meets the customer
Chairman: Jonathan Spencer Jones, Editor, Smart Energy International, Argentina

14h00 – 15h30

Take this opportunity to hear comprehensive analysis of what was discussed during the conference: This session allows participants the opportunity to hear key points raised by selected chairmen and moderators from the past two days. The audience will be invited to contribute interactively using an Audience Response System (ARS) and jointly discuss some of the follow key areas:

  • How does your utility divide its customers – what segments?
  • Where does your company envisage the future value of the customer information
  • To what extent does your utility/client protect or use customer data
  • To what degree is your utility/client actively involved in understanding its customers’ needs

Panelists:

  • Ed Finamore, President, ValuTech Solutions, PA
  • Peter Honebein, Managing Principal, Customer Performance Group, NV
  • Walter Levesque, Principal, Plexus Research, MA
  • Howard Scott, Managing Director, Cognyst Advisors, NJ