Why outsouring has worked in other industries…and why it works for utilities


Conference: Metering, Billing, CRM/CIS America 2005
Location: Las Vegas, Nevada
Presenter: Michael R. Foley
Abstract: In this paper Foley discusses multi-vertical, global outsourcing trends. Focus is given to evolving outsourcing models, market conditions, outsourcings strenghs and the obstacles that face such a move.