Yet another perspective on outsourcing


Conference: Metering, Billing, CRM/CIS America 2005
Location: Las Vegas, Nevada
Presenter: Allan Colaco
Abstract: In this paper focuses on outsourcing at the Orlando Utilities Commission. In it Callaco focuses on the 4W’s (what,where,when and why) on outsourcing, lessons learnt and the sourcing and the outsourcingpractices at the OUC.