Reena Bajowala, Partner at Ice Miller speaks about the challenges of managing customer privacy concerns.

Consumers are more aware of their privacy rights and expecting more from utilities when it comes to how private data plus usage data is protected.

Cybersecurity concerns go hand in hand with privacy considerations yet each needs to be treated as critical in its own right.

Repetitional and bottom-line risks in the face of a breach should not be underestimated.

Click here for more expert insights from smart energy experts at Itron Utility Week 2019.